Four Horsemen Leather & Archery
Store Policy
Customer Care
We ensure every customer is 100% satisfied with their purchase prior to shipping any items
Before placing an order, we encourage you to review Our Process for creating unique and highly catered archery equipment.
The custom leather process is interactive and we communicate with our customers throughout. We showcase pictures of the products as they are being completed. We check in with our customers to provide pictures and updates as we work to finalize the products. We take feedback and suggestions from our customers along the way as well to ensure all their requests and preferences are met. This method allows us to give our customers not only a preview of the products along the way as they are finalized, but also to make sure you are happy with the final products. We have found this method works extremely well and results in very happy customers. We have rarely had a dissatisfied customer using this approach. However, if any of our customers were to be dissatisfied, we do our very best to make it right.
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You can view our Customer Testimonials and Reviews to see the feedback from our many customers from all around the world.
Privacy & Safety
We keep all of our customers persona information private and do not share this with any third parties. We leverage secure payment systems that do not require exposure of your Personally Identifiable Information (PII). We ship with tracking to any address provided worldwide, including P.O. Boxes.
Wholesale Inquiries
We can meet wholesale order requests for any of our products at any quantity as long as we have sufficient notice and lead time to accommodate a large wholesale order. Contact us directly at the Let's Chat link below to inquire.
Payment
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We recommend you contact us for customizations on items before making any payment. We accept Pay Pay for all of our custom orders. Once we have your initial customizations request, we can also provide you with an estimated lead time for what we need to custom hand-make your items.
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To ensure the security of your payment, we only accept PayPal. The PayPal system is not only a convenient payment system, but also one of the safest for making purchases from abroad. If you don't receive the item that you ordered, or it shows up significantly different from its description, you may qualify for PayPal Purchase Protection, and PayPal will reimburse you for the full purchase price plus any original shipping costs, subject to terms and limitations.
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As an additional guarantee and for your convenience, we offer you a two-part payment method: 50% prepayment after discussing all the details of the order, 50% - after the order is completed and you receive confirmation that everything is done exactly as you wanted. We will email you and send pictures and updates throughout the custom process. We will also send you detail images prior to any order being shipped so that we can ensure you are completely satisfied prior to mailing your order. We will make sure you are 100% satisfied before shipping any items as our customer satisfaction guarantee.